You found someone online, they showed up (eventually), started the work… and then vanished. No texts. No calls. Just a half-finished project and a whole lot of stress.
Sound familiar?
At NYC Handy Pros, we’ve rescued plenty of clients from situations like this. That’s why we’re giving you the questions you should ALWAYS ask before hiring a handyman — so you don’t end up chasing a ghost instead of finishing your home repair.
1. “Are You Licensed and Insured?”
This is the first and biggest red flag.
If they hesitate or dodge this question, walk away.
Why it matters:
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Insurance protects you from liability if something goes wrong.
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Licenses show they’ve met local requirements (and aren’t just winging it).
2. “Can You Provide a Written Quote or Scope of Work?”
Verbal agreements don’t hold up when things go sideways.
Make sure you get:
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A clear list of what’s included
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Estimated timeline
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Payment terms
Pro tip: Ask them to reference the quote number in future communication — this keeps things professional and trackable.
3. “How Do You Handle Scheduling and Communication?”
Some handymen are skilled but disorganized. Others are too busy. Ask:
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How soon can you start?
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How often will I get updates?
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What happens if you’re running late or behind schedule?
Reliable pros like NYC Handy Pros use systems and check-ins to keep you in the loop — no vanishing acts.
4. “Do You Have References or Reviews I Can Check?”
If they’ve done good work, they won’t mind sharing proof.
Look for:
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Google Reviews
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Photos of past projects
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Repeat clients
Ghosters usually don’t have much of a track record — and that’s your clue.
5. “What Are Your Payment Terms?”
Never pay in full upfront. A trustworthy contractor will offer:
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A deposit (if needed)
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Progress payments
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Final payment upon completion
Avoid “cash only” deals or pressure to pay everything before the job begins.
Bonus Red Flags to Watch Out For:
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Constant rescheduling or excuses before the job even starts
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No tools, no uniform, no paperwork
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Their phone number changes or is disconnected after you book them
Conclusion:
Hiring the wrong handyman can cost you time, money, and peace of mind.
Hiring the right one? That’s an investment in your home.
At NYC Handy Pros, we’ve built a reputation for showing up, staying in touch, and getting the job done right. No ghosting, no excuses.